Troubleshooting
Troubleshooting
Common issues and how to fix them.
Quick Fixes
Clear Cache
Settings → Enable "Skip Cache"
Refresh Cookie
Get new cookie from platform
Try Different URL
Use direct post/video URL
Wait & Retry
Wait 60 seconds if rate limited
Common Issues
Download fails with "Failed to fetch"
Possible Causes
- •No internet connection
- •Server temporarily unavailable
- •Request timeout
Solutions
- Check your internet connection
- Wait a few minutes and try again
- Check status page
Content is private or requires login
Possible Causes
- •Private account
- •Stories require authentication
- •Age-restricted content
Solutions
- Add your cookie in Settings
- Make sure you're logged in
- See Cookie Setup Guide
Rate limit exceeded (429 error)
Possible Causes
- •Too many requests
- •IP-based rate limiting
Solutions
- Wait 60 seconds
- Reduce request frequency
Cookie not working
Possible Causes
- •Cookie expired
- •Wrong format
- •Account logged out
Solutions
- Get a fresh cookie
- Check cookie format
- Log in again
URL not recognized
Possible Causes
- •Unsupported format
- •Shortened URL
- •Wrong platform
Solutions
- Use direct URL
- Expand shortened links
- Check supported platforms
ℹ️ Still having issues?
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